To book an appointment with us, simply phone our clinic on (08) 7544 2785 and our friendly team will assist in scheduling an appointment for you.

Alternatively, you can click here to request an appointment online. One of our friendly team members will contact you to schedule your appointment and discuss any preparation required.

To help you prepare for your appointment and understand your upcoming examination, we’ve created patient information sheets to explain the examinations we offer. These can be found under our Services page. We recommend that you read the relevant information sheet prior to your appointment with us. If you have any questions relating to your appointment, please contact our clinic on (08) 7544 2785 and a friendly team member will assist you with your inquiry.

SMS reminder and confirmation text

As part of our commitment to serving the community, we will send you a courtesy SMS reminder and confirmation text message the day prior to your appointment. If you are unable to attend, please respond via SMS or contact our clinic as soon as possible to reschedule your appointment.

Preparation for your scan

At the time of your booking, we will advise you whether there is any specific preparation required for your scan. It is important that you adhere to this advice as this may result in the examination not being performed. If you are unsure of the preparation required for your examination, please refer to the specific patient information sheet.

Disorders, allergies, medications?

Before your scan, please let us know about any allergies or disorders that may affect your examination. Also, please let us know if you take any medication that may be relevant to your examination, for example diabetes or blood thinning medications.

What you need to bring

Request form from your doctor or health care provider

• Medicare Card

• Department of Veterans’ Affairs (DVA) Card

• Concession Card

• Previous medical imaging that may be relevant to your appointment

• Return to Work or Motor Vehicle Accident claim details

• Non-Medicare patients – private health insurance policy details

Expectations for your scheduled appointment

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. We understand that situations arise in which you may need to cancel or reschedule an appointment. We therefore request if you must cancel or need to reschedule your appointment you provide more than 24 hours’ notice. No show/late cancellation fees will apply.

Arriving for your appointment

We recommend you arrive 10 minutes prior to your appointment to ensure your paperwork is confirmed and processed before your examination.

Following your appointment

Please ensure you make a follow up appointment with your referring doctor to discuss your results. Please allow 2 business days for the radiology report to be sent to your doctor.

Expectations for your scheduled appointment

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. We understand that situations arise in which you may need to cancel or reschedule an appointment. We therefore request if you must cancel or need to reschedule your appointment you provide more than 24 hours’ notice.

Appointment confirmation

All scheduled patients are sent a text message reminder with the appointment details between 24 - 48 hours prior to the patient’s scheduled appointment. This provides an oppportunity to either confirm or reschedule the appointment.

How to cancel or reschedule appointments

To avoid a cancellation fee, please cancel or reschedule your appointment by responding to the SMS reminder, by emailing us at admin@sonovisimaging.com.au or phoning our clinic on 7544 2785.

Late Arrival Policy

We kindly ask that you arrive 10 minutes before your scheduled appointment time. This allows enough time for the arrival process to be completed before your appointment time commences.

A grace period of 10 minutes will be permitted for unforeseen delays you may encounter while travelling to the clinic. If you arrive more than 10 minutes late, unfortunately we may need to reschedule your appointment. This process will ensure patients that do arrive on time are seen in a timely manner.

If you are running late, please contact the clinic and advise of an approximate arrival time. This can assist us in ensuring other patients are not impacted and your scheduled appointment can still be performed.

No Show/Cancellation Policy

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24-hour cancellation notice. Further, a rescheduled appointment that is less than the 24-hour cancellation notice is still considered a cancellation and is treated as such. There is a $50 charge for all ‘No Show’ appointments.

The patient will be provided with a letter outlining the process we have implemented, a copy of the ‘No Show/Late Cancellation Policy’ and a ‘Letter of Agreement’ which will need to be signed and returned before receiving confirmation of the rescheduled appointment.

In the event a patient is a no show/late cancelation fee for a second time then a fee will be issued to the patient (person) responsible for the account. No-show fees are the patient’s sole responsibility and must be paid in full prior to scheduling any further appointments.

The patient will no longer be permitted to schedule appointments with Sonovis Imaging until the fee has been paid in full. If the no-show fee might prevent you from receiving necessary care, please contact us.

If you have questions about our cancellation policy, or you need further clarification regarding this policy please call 7544 2785 or email the Practice Manager at admin@sonovisimaging.com.au.

Sonovis Imaging was established with a primary focus to provide a quality diagnostic ultrasound service to our valued community members. We are committed to providing the best possible patient experience. Our commitment to your comfort, safety and well-being is our highest priority.

Our sonographers are highly qualified and skilled technicians who are licenced to operate our diagnostic ultrasound equipment. They participate in ongoing training and service improvement processes to ensure our high quality standards are maintained.

We aim to provide every patient with a quality medical imaging service which uses the most appropriate imaging techniques and the lowest possible exposure to real-time scanning.

Ultrasound scans use high-frequency sound waves (mechanical vibrations) when producing images. No ionizing radiation is used in ultrasound. Ultrasound has been used in medicine since the 1950’s and there have been no confirmed adverse effects attributed to diagnostic ultrasound exposure in this time. Benefits of the scan findings far outweigh any identifiable risks.

Sonovis Imaging is a patient-focused service. We are dedicated to providing a service that meets your needs and makes you feel comfortable, accepted and supported. Our caring staff are trained and committed to making sure each patient understands the procedure they need, and the processes involved before, during and after the examination. We welcome questions from you at any time, about any aspect of your care at Sonovis Imaging.

To assist our team in providing a high quality standard of care, we may request personal information about your health and well-being. This information is directly associated with maintaining patient safety during your ultrasound examination or procedure.

What you must tell us

To ensure your safety and well-being you must inform our staff before any procedure, if;

• you have a disability or require additional care for the purpose of the examination

• you have a latex allergy

• you have diabetes

Patient feedback

Sonovis Imaging is committed to providing you with the best possible care. Your feedback is valuable to us, whether it’s positive or constructive, we’d love to hear from you.

Your feedback forms part of our quality assurance program to help us improve our services to our patients and referring doctors.

Simply take a few minutes to complete our online form or contact us on (08) 7544 2785 to provide your feedback to our friendly team.

Healthcare-associated infections, (HAIs) are infections that arise whilst patients are being cared for in a healthcare facility. HAIs are caused by microorganisms such as bacteria and viruses.

How do HAIs occur?

HAIs exist in every health system. Sonovis Imaging follows the highest standards of infection control procedures. Our clinics participate in regular audits and training to ensure that infection control processes are followed to minimise the risk of HAIs.

Some patients are more vulnerable to getting an infection because they are very sick or have had an operation. Patients may also be of greater risk if they:

• have broken skin, such as a wound;

• have underlying medical conditions, such as diabetes;

• are very young or very old; or

• have a weakened or compromised immune system.

Can HAIs be prevented?

Sonovis Imaging reduce the risk patients acquiring HAIs by:

• encouraging everyone that enters our clinic to practice hand hygiene;

• keeping the healthcare environment clean;

• wearing personal protective equipment (PPE) such as gloves, aprons and masks, as appropriate for the procedure;

• using disposable single use medical devices whenever possible;

• using correct aseptic technique whenever completing invasive procedures, such as cortisone injections or biopsies;

• sterilising and/or high level disinfecting reusable invasive medical devices such as ultrasound probes;

• providing post procedure care and information should an infection occur;

• providing staff education and training on infection control.

How can patients help minimise HAIs?

Patients can also take action to minimise the risk of HAIs, including:

• always participate in hand hygiene when attending our clinic;

• tell the staff know if you have any existing infections, such as MRSA, so they can protect themselves and others from cross-contamination;

• keep any wounds covered and dry;

• cover your mouth and nose with a tissue when coughing and sneezing, or cough and sneeze into your elbow;

• look after your wounds after an invasive procedure by following the instructions provided by Sonovis Imaging. If you are not sure, please contact us.

Ask our staff about how we work to prevent infection if you are concerned at any time.

Hand Hygiene

Hand hygiene is the most important action in reducing the spread of infections. Sonovis Imaging has hand hygiene products located in reception, toilet facilities, and other patient areas. We strongly encourage you to access our hand hygiene products while in our care.

Carers and Family

Anyone that comes with you to a Sonovis Imaging appointment should also participate in hand hygiene while in our clinic. Anyone involved in your healthcare should practise hand hygiene. See the HHA five moments of hygiene for more detailed information.

What to look for

Infections can present in a number of ways. If you are concerned that you may have a HAI after a visit to Sonovis Imaging, you should visit your doctor as soon as possible. Symptoms of infections can include:

• redness, pain or drainage at a wound or catheter site;

• a fever; or

• diarrhoea

Please let us know of your concerns by completing a Patient Feedback Form or contacting our clinic on (08) 7544 2785 to provide your feedback to our friendly team.

Where can I find more information?

• Australian Commission on Safety and Quality in Healthcare has information on preventing and controlling healthcare-associated infections.

• Hand Hygiene Australia has information on the important of hand hygiene.

• Consumer guides are available on specific healthcare-associated infections from the NHMRC website.

You can view our Billing Policy by clicking here.

You can view our up to date Patient Privacy Policy by clicking here

You can view our up to date Patient Terms and Conditions by clicking here